๐ฃ ๐ช๐โ๐ฅ๐ ๐๐๐ฅ๐๐ก๐! โ ๐๐๐ง ๐๐ฒ๐น๐ฝ๐๐ฒ๐๐ธ ๐๐ป๐ฎ๐น๐๐๐. Are you passionate about technology and customer support? Join our dynamic ICT team at the ๐ก๐ฎ๐๐ถ๐ผ๐ป๐ฎ๐น ๐๐ฎ๐ป๐ธ ๐ผ๐ณ ๐ฆ๐ฎ๐บ๐ผ๐ฎ as our new ๐๐๐ง ๐๐ฒ๐น๐ฝ๐๐ฒ๐๐ธ ๐๐ป๐ฎ๐น๐๐๐! In this role, youโll be the first point of contact for IT support, help resolve technical issues, and work closely with our ICT team to keep systems running smoothly. If you enjoy problem-solving, working with people, and supporting a fast-paced environment, weโd love to hear from you!
โจ ๐ฅ๐ฒ-๐๐ฑ๐๐ฒ๐ฟ๐๐ถ๐๐ฒ๐บ๐ฒ๐ป๐ ๐ก๐ผ๐๐ถ๐ฐ๐ฒ:
Previous applicants need not re-apply as they are considered for shortlisting.
๐ For more details on how to apply, visit our website or contact our HR team Emaimhr@nbsamoa.com)
Come be part of a team that values growth, integrity, and innovation.
JOB DESCRIPTION
The Helpdesk Analyst provides first-level technical support and troubleshooting assistance to end-users. This role involves handling helpdesk service desk tickets, diagnosing technical issues, and implementing solutions to ensure minimal disruption to business operations. The Helpdesk Analyst will also collaborate with other IT team members to escalate and resolve more complex issues and contribute to improving service desk processes.
KEY RESPONSIBILITES
โข Act as the main contact for ICT support and resolve first-level technical issues.
โข Troubleshoot hardware, software, and network problems.
โข Provide clear, customer-focused communication and follow up on tickets.
โข Maintain accurate service desk records and update ICT documentation/KPls.
โข Assist with IT projects, backups, and coordination with the ICT team.
โข Manage multiple tasks under pressure with strong technical and problem-solving skills.
โข Work ethically, collaboratively, and professionally while continuously learning.
QUALIFICATIONS
โข Certificate in Information Technology, Computer Science, or a related field or equivalent experience) or higher
โข 1-2 years of experience in a banking role, customer services, service desk or technical support role would be ideal.
โข All applications entailing a written cover letter, CV and three (3) Character References should be submitted by:
28 November 2025
โข Applications to be marked “ICT Helpdesk Analyst Application” and sent via email to hr@nbsamoa.com
โข Only short-listed candidate(s) will be contacted for interview
www.nbsamoa.com/careers +685 26766
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