Vodafone Samoa has announced a special COVID-19 package for all its customers that includes 1 free GB of data, free access to educational websites for student sims, one month free Moana TV and no termination of services for postpaid customers until the end of this month.
The announcement comes as Samoa continues into the second week of the 14-day State of Emergency that has essentially locked down the country to protect its borders from the spread of COVID-19.
Vodafone Samoa acknowledges the anticipated hike in demand from customers during the lockdown period, and say they are prepared.
“it is critical that we make it possible for you to continue your operations and help you respond to the unprecedented challenges that you may be facing”.
“We understand how much it means to stay connected with colleagues, family and friends”.
Vodafone are happy to provide the following benefits:
• All Vodafone Customers:
o 1GB Free Valid for 30 days effective 1st of April.
• For Student Sims:
Zero-Rated access to educational websites:
• Moana TV Postpaid:
o There will be a 100% Rental Discount on your next bill (21st March – 20th April 2020)
• Moana TV Prepaid:
o One month free services starting 1st of April, 2020 (all existing customers who have recharged or will be recharging by the 30th of April, 2020 – will get 30 days additional validity)
• No termination
o Of customers’ postpaid service for non-payment of their bill until the 31st of May, 2020.
Postpaid mobile and broadband subscribers are encourages to make contact with an account manager to talk through Vodafone’s COVID-19 SUPPORT PLAN…”To ensure the plan and features you have selected is right for you given the current business operating environment”.
“You can also enquire about our “remote and work from home solutions” to minimize the impact on your business”.
Vodafone CEO Satish Sharma says, “Our stores and business centers have increased sanitation measures and frequency of office and surface disinfection, so you can be assured that you are visiting a clean and hygienic space. Our teams are ready to welcome and assist you.”.
“We are also encouraging Samoa to practice Social Distancing by using M-Tala, for all your transaction needs. You can use M-Tala to help you purchase of goods & services, pay your utility bills and also buy your EPC Prepaid Power instantly. It’s easy and it’s free to register.”
“We are in this together and we stand ready to assist where possible.” concluded Satish Sharma.
For all customer enquiries, please contact Vodafone’s Customer Care Team who are available to answer your call 24/7, or send an email via firstname.lastname@example.org.