The country’s two major airlines, Air New Zealand and Jetstar, have grounded some planes while they work to resolve a global software issue said to be affecting Airbus A320 planes while travellers across the Pacific are facing major flight disruption due to a global software issue affecting Airbus A320 planes.
An NZ Herald journalist who was scheduled to fly with Jetstar this morning described scenes of âchaosâ at Auckland Airport.
In a statement, Airbus said analysis of a recent event involving the A320 family had revealed that “intense solar radiation may corrupt data critical to the functioning of flight controls”.
The issue contributed to a sudden drop in altitude of a JetBlue plane last month.
“Airbus has consequently identified a significant number of A320 Family aircraft currently in service which may be impacted.”
The airline has put up a Public Notice on their Facebook page that gives customers options to rebook or refund their tickets.
Non refundable tickets are also being offered to be refunded and clients also have the option to hold their fares in credit.
The A320 family is Air New Zealand’s sole single-aisle jet fleet, and it is used for both domestic and regional routes.
Air New Zealand uses the Airbus A320 family (including A320 and A321neo) for its Pacific island routes, which include flights to Samoa.
Local travel agents say they are hoping travellers to Samoa are not going to be affected as they await correspondence from the airline.
The Airbus A320 family is used for these short-haul international flights.
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